Last updated: May 31, 2026
This Privacy Policy explains how Focal Prep (“Focal Prep,” “we,” “our,” or “us”) collects, uses, stores, protects, and shares information when you use our website, tools, and related services.
This policy applies when you:
- Visit focalprep.com
- Create or use a Focal Prep account
- Use our practice questions, analytics, progress tracking, study tools, or related features
- Contact us, submit a request, or interact with us in connection with the Services
- Participate in related promotions, marketing, or events, if offered
By using Focal Prep, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you should not use our Services.
If you have questions about this Privacy Policy, you can contact us at:
Quick Summary
This section gives a simple overview of our privacy practices. The full details are explained throughout this Privacy Policy.
What information do we collect?
We collect information you provide directly, such as your name, email address, account login information, and contact preferences. We also collect technical and usage information automatically when you use the site.
Do we collect sensitive information?
In limited situations, we may process information that certain laws consider sensitive, such as student-related data or account login information. We only process sensitive information when necessary, with your consent, or when allowed by law.
Do we collect information from third parties?
We do not collect personal information from third-party data sources.
Why do we use your information?
We use information to operate Focal Prep, manage accounts, provide practice tools, track progress, personalize recommendations, improve the website, protect the Services, prevent abuse, communicate with users, show ads, and comply with legal obligations.
Do we share information?
We may share information with service providers that help us run the site, such as hosting providers, analytics tools, cloud services, and ad networks. We may also share information in business transfers or when required by law.
Do we use cookies or tracking tools?
Yes. We use cookies and similar technologies for security, site functionality, analytics, advertising, and performance. More details are available in our Cookie Notice at https://focalprep.com/cookies.
How long do we keep information?
In general, we keep information for as long as you have an account with us, unless a longer period is required or allowed by law.
What rights do you have?
Depending on where you live, you may have rights to access, correct, delete, receive a copy of, limit, or opt out of certain uses of your personal information.
How can you make a privacy request?
You can submit a request at:
https://focalprep.com/data-request
You can also contact us at support@focalprep.com.
Table of Contents
- Information We Collect
- How We Use Information
- Legal Bases for Processing Information
- When We Share Information
- Third-Party Websites and Services
- Cookies and Tracking Technologies
- Social Login Features
- International Data Transfers
- How Long We Keep Information
- How We Protect Information
- Your Privacy Rights
- Do-Not-Track Signals
- Privacy Rights for United States Residents
- Updates to This Policy
- How to Contact Us
- How to Access, Update, or Delete Your Information
1. Information We Collect
We collect information in two main ways:
- Information you provide to us directly
- Information collected automatically when you use Focal Prep
Information You Provide
We collect personal information that you voluntarily give us when you create an account, use features on the site, contact us, submit forms, or otherwise interact with the Services.
The exact information we collect depends on how you use Focal Prep, but it may include:
- Name
- Email address
- Password
- Contact preferences
- Login or authentication information
- Account details
- Information submitted through support or privacy request forms
You are responsible for making sure the information you provide is accurate, complete, and up to date.
Sensitive Information
Some information may be considered sensitive under certain privacy laws.
When necessary, with your consent, or when otherwise allowed by law, we may process:
- Student-related data
- Account login information
We do not use sensitive personal information to infer characteristics about you.
Payment Information
If we offer paid features or subscriptions and you choose to make a purchase, payment information may be collected to complete the transaction.
This may include information such as:
- Payment card number
- Security code
- Billing-related details
Payment information is handled and stored by Stripe, not directly by Focal Prep. Stripe’s privacy policy is available at:
Social Login Information
We may allow users to register or log in using a third-party social media account, such as Facebook, X, or another provider.
If you choose to use a social login, we may receive information from that provider, such as your name, email address, profile picture, friends list, or other information you have made public through that social media account.
More details are provided in the section titled “Social Login Features.”
Information Collected Automatically
When you visit or use Focal Prep, we automatically collect certain technical and usage information.
This information may not directly identify you by name, but it can include details about your device, browser, activity, and connection.
Examples include:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Referring pages or URLs
- Device name
- Country or general location
- Pages viewed
- Features used
- Dates and times of activity
- Search activity on the site
- Error logs and diagnostic data
- Performance information
We use this information to run the Services, protect the site, understand how users interact with Focal Prep, improve our features, and support analytics and reporting.
Log and Usage Data
Our servers may automatically record log and usage data when you access or use the Services.
This may include:
- IP address
- Browser settings
- Device information
- Pages and files viewed
- Date and time stamps
- Searches
- Clicks and feature usage
- System activity
- Error reports
- Crash reports
- Hardware or configuration information
Device Data
We may collect information about the device you use to access Focal Prep, such as:
- Computer, phone, tablet, or other device type
- IP address or proxy server
- Browser type
- Hardware model
- Operating system
- Internet service provider
- Mobile carrier
- Device identifiers
- App or system configuration information
Location Data
We may collect general location-related information from your device or connection.
This may include approximate location based on your IP address, such as your country, region, or city-level location. We do not ask for or intentionally collect precise GPS location information from your device.
You may be able to limit some location-related information through your browser, device, or network settings. If you limit this information, some features may not work as intended.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the site, remember preferences, improve performance, support analytics, and display advertising.
More information is available in our Cookie Notice:
2. How We Use Information
We use personal information for the purposes described below.
To Create and Manage Accounts
We use information to allow users to create accounts, log in, stay authenticated, manage account settings, and use account-based features.
To Provide the Services
We use information to operate Focal Prep and provide features such as:
- Practice sessions
- Question bank access
- Progress tracking
- Skill analytics
- Recommended practice
- Study circles
- XP, levels, and leaderboard features
- Review tools and explanations
- Account-based settings
To Personalize Practice and Progress Features
We may use your activity and performance data to provide personalized recommendations, identify weak skills, show analytics, suggest practice areas, and improve your learning experience.
To Request Feedback
We may use your contact information or account information to request feedback about your experience with Focal Prep or to communicate with you about your use of the Services.
To Show Advertising
We may use information to display advertisements, including personalized or interest-based ads, depending on your settings, consent, location, and applicable law.
More information is available in our Cookie Notice:
To Protect the Services
We may process information to keep Focal Prep safe and secure, including to:
- Detect abuse
- Prevent fraud
- Protect accounts
- Diagnose technical problems
- Monitor suspicious activity
- Enforce site rules
- Protect our systems and users
To Understand Usage Trends
We use analytics and usage information to understand how people use Focal Prep, what features are helpful, what needs improvement, and how we can make the site better.
To Measure Marketing Performance
We may process information to understand whether our marketing, promotions, or outreach efforts are effective and relevant.
To Comply With Law and Protect Rights
We may use information when necessary to comply with legal obligations, respond to lawful requests, protect rights, enforce our terms, or defend against legal claims.
To Protect Vital Interests
In rare situations, we may process information if needed to protect someone’s safety or prevent serious harm.
3. Legal Bases for Processing Information
Certain privacy laws require us to explain the legal reasons we rely on when processing personal information.
If You Are in the European Economic Area, United Kingdom, or Switzerland
If you are located in the EEA, UK, or Switzerland, we may rely on the following legal bases:
Consent
We may process your information when you have given us permission to do so for a specific purpose.
You may withdraw your consent at any time.
Legitimate Interests
We may process information when it is reasonably necessary for our legitimate business interests, as long as those interests do not override your rights and freedoms.
Examples include:
- Showing relevant advertising
- Improving the Services
- Understanding how users interact with Focal Prep
- Supporting marketing activities
- Detecting bugs and technical problems
- Preventing fraud or abuse
- Improving the user experience
Legal Obligations
We may process information when necessary to comply with legal obligations, such as responding to lawful requests, cooperating with authorities, or preserving information required for legal purposes.
Vital Interests
We may process information when necessary to protect the vital interests of you or another person, such as in situations involving potential safety risks.
If You Are in Canada
If you are located in Canada, we may process your personal information with your express consent or, where permitted, implied consent.
You may withdraw consent at any time.
In some limited cases, Canadian law may allow us to process information without consent, including:
- When collection is clearly in someone’s interests and consent cannot be obtained quickly
- For fraud detection, prevention, or investigations
- For certain business transactions
- When information is needed for an insurance claim
- To identify injured, ill, or deceased individuals and contact next of kin
- When financial abuse is reasonably suspected
- When getting consent could compromise an investigation or the accuracy of information
- When required by subpoena, warrant, court order, or court rules
- When the information was produced through employment, business, or professional activity and used consistently with that purpose
- When collection is only for journalistic, artistic, or literary purposes
- When the information is publicly available and specified by law
- When de-identified information is disclosed for approved research or statistical purposes with appropriate safeguards
4. When We Share Information
We may share personal information in the situations described below.
Service Providers
We may share information with third-party vendors, contractors, service providers, or agents that help us operate Focal Prep.
These providers may need access to personal information to perform services for us, such as hosting, analytics, advertising, cloud services, security, or technical support.
We use contracts designed to protect your information. These providers are only allowed to use personal information as instructed by us, and they are expected to protect the information they process on our behalf.
Categories of third parties we may share information with include:
- Ad networks
- Data analytics services
- Cloud computing services
- Website hosting service providers
Business Transfers
If Focal Prep is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, personal information may be shared or transferred as part of that process or during negotiations.
Business Partners
We may share information with business partners when needed to offer certain products, services, promotions, or related opportunities.
Legal and Safety Reasons
We may disclose information if we believe it is necessary to comply with law, respond to lawful requests, enforce our terms, protect users, prevent fraud, or defend our rights.
5. Third-Party Websites and Services
Focal Prep may include links to websites, services, applications, or advertisements that are operated by third parties.
Those third parties are not controlled by Focal Prep, and this Privacy Policy does not apply to their websites, services, or practices.
We are not responsible for:
- Third-party content
- Third-party privacy practices
- Third-party security practices
- Losses or damages caused by third-party websites or services
A link to a third-party website or service does not mean we endorse that third party.
You should review the privacy policies of any third-party websites or services you use.
6. Cookies and Tracking Technologies
We use cookies, pixels, web beacons, tags, and similar technologies to collect and store information when you use Focal Prep.
Some of these technologies help us:
- Keep the site secure
- Maintain account sessions
- Prevent crashes
- Fix bugs
- Save preferences
- Provide basic site functionality
- Measure performance
- Understand usage
- Display advertisements
We may also allow third-party service providers to use tracking technologies on our Services for analytics and advertising.
These technologies may be used to show ads on Focal Prep or on other websites, including ads that are tailored to your interests.
To the extent that these technologies are considered a “sale,” “sharing,” or targeted advertising under applicable US state laws, you may opt out as described in the section titled “Privacy Rights for United States Residents.”
More information about cookies and how to manage them is available here:
Google Analytics
We may use Google Analytics to understand how users interact with Focal Prep.
Google Analytics may help us measure usage, analyze traffic, and improve the Services. We may use Google Analytics Advertising Features, including:
- Remarketing with Google Analytics
- Google Display Network Impressions Reporting
- Google Analytics Demographics and Interests Reporting
You can opt out of Google Analytics tracking across the Services here:
https://tools.google.com/dlpage/gaoptout
You can also manage Google advertising settings through Google’s Ads Settings and mobile app ad settings.
Other opt-out resources include:
http://optout.networkadvertising.org/
http://www.networkadvertising.org/mobile-choice
For more information about Google’s privacy practices, review Google’s Privacy & Terms page.
7. Social Login Features
Focal Prep may allow you to create an account or log in using a third-party social media account.
If you choose to use a social login, the social media provider may share certain information with us.
Depending on the provider and your privacy settings, this may include:
- Name
- Email address
- Profile picture
- Friends list
- Public profile information
- Other information you choose to make available
We use this information only for the purposes described in this Privacy Policy or otherwise explained to you through the Services.
We do not control how social media providers collect, use, or share your information. You should review their privacy policies and account settings to understand their practices.
8. International Data Transfers
Focal Prep is based in the United States, and our servers are located in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
These countries may have data protection laws that differ from the laws in your country.
If you are located in the EEA, UK, or Switzerland, we will take appropriate steps to protect your personal information in accordance with this Privacy Policy and applicable law.
Standard Contractual Clauses
Where required, we use safeguards such as the European Commission’s Standard Contractual Clauses for transfers of personal information involving the EEA or UK.
These clauses are intended to help ensure that personal information transferred internationally is protected in accordance with applicable data protection laws.
Our Standard Contractual Clauses can be provided upon request. Similar safeguards may also be used with our third-party service providers and partners, and more details can be provided upon request.
9. How Long We Keep Information
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or allowed by law.
In general, we keep account-related information for as long as the user has an account with us.
We may keep certain information longer if needed for:
- Legal compliance
- Tax or accounting obligations
- Fraud prevention
- Security investigations
- Dispute resolution
- Enforcement of our terms
- Backup or archival purposes
When we no longer have a legitimate reason to keep personal information, we will delete it or anonymize it.
If deletion is not immediately possible, such as when information is stored in backup archives, we will securely store it and separate it from further active processing until deletion is possible.
10. How We Protect Information
We use reasonable technical and organizational measures designed to protect personal information.
These measures may include security controls intended to protect accounts, systems, databases, and site activity.
However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee that unauthorized third parties will never bypass our security measures or improperly access, steal, alter, or collect information.
You use the Services and transmit information to us at your own risk. You should access Focal Prep only from a secure device and network.
11. Your Privacy Rights
Depending on where you live, you may have certain rights related to your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request a copy of your personal information
- Correct inaccurate information
- Delete personal information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent
- Avoid certain automated decisions that produce legal or similarly significant effects
If we ever make a decision about you solely by automated means that produces legal or similarly significant effects, we will provide information about that decision and a way to request human review.
To exercise privacy rights, contact us using the information in this policy or submit a request here:
https://focalprep.com/data-request
We will review and respond to requests in accordance with applicable law.
Complaints
If you are located in the EEA or UK and believe your personal information is being processed unlawfully, you may have the right to complain to your local data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing Consent
If we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawing consent does not affect processing that happened before the withdrawal. It also does not affect processing that is based on another lawful reason.
Account Information
You may review or update certain account information by logging in to your account settings.
If you request account deletion, we will deactivate or delete your account and information from active databases, unless we need to keep certain information for legal, security, fraud-prevention, troubleshooting, investigation, or terms-enforcement purposes.
Cookies and Advertising Choices
Most browsers accept cookies by default. You can usually change your browser settings to remove or reject cookies.
If you remove or reject cookies, some parts of Focal Prep may not work correctly.
You may also opt out of certain interest-based advertising through the choices described in our Cookie Notice:
If you have questions about your privacy rights, email us at:
12. Do-Not-Track Signals
Some browsers, operating systems, and mobile applications include a “Do-Not-Track” or “DNT” setting.
DNT is intended to signal that a user does not want online browsing activity tracked.
At this time, there is no uniform standard for how websites must recognize or respond to DNT signals.
Because of that, Focal Prep does not currently respond to DNT browser signals or similar automatic tracking preference signals.
If a standard is adopted in the future that we are required to follow, we will update this Privacy Policy to explain how we respond.
California law requires us to explain our response to DNT signals. Because there is currently no consistent legal or industry standard for honoring DNT signals, we do not respond to them at this time.
13. Privacy Rights for United States Residents
If you live in certain US states, you may have additional privacy rights.
This section may apply to residents of:
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Indiana
- Iowa
- Kentucky
- Maryland
- Minnesota
- Montana
- Nebraska
- New Hampshire
- New Jersey
- Oregon
- Rhode Island
- Tennessee
- Texas
- Utah
- Virginia
Depending on your state, you may have the right to know what personal information we collect, access your information, correct inaccuracies, request deletion, receive a copy of your information, opt out of certain processing, or withdraw consent.
These rights are not absolute and may be limited by applicable law.
Categories of Personal Information Collected
The chart below summarizes categories of personal information we may have collected in the past twelve months.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, alias, address, email address, account name, online identifier, IP address, or similar identifiers | YES |
| B. California Customer Records Information | Name, contact information, education, employment, employment history, financial information, or similar records | YES |
| C. Protected Classification Characteristics | Age, gender, date of birth, race, ethnicity, national origin, marital status, or similar demographic information | YES |
| D. Commercial Information | Purchases, transactions, payment information, financial details, or purchase history | YES |
| E. Biometric Information | Fingerprints, voiceprints, or similar biometric identifiers | NO |
| F. Internet or Network Activity | Browsing history, search history, online behavior, interest data, and interactions with websites, apps, systems, or ads | YES |
| G. Geolocation Data | General location information, such as approximate location based on IP address | YES |
| H. Audio, Electronic, Visual, or Similar Information | Images, audio recordings, video recordings, or similar records created in connection with business activities | NO |
| I. Professional or Employment Information | Job title, work history, business contact information, or qualifications if applying for a job | NO |
| J. Education Information | Student records or directory information | NO |
| K. Inferences | Profiles or summaries created from collected information, such as preferences, characteristics, performance trends, or recommendations | YES |
| L. Sensitive Personal Information | Account login information | YES |
Sensitive Personal Information
We only collect sensitive personal information for purposes allowed by law or with your consent.
Sensitive information may be used or disclosed to service providers or contractors for specific permitted purposes.
You may have the right to limit certain uses or disclosures of sensitive personal information.
We do not use sensitive personal information to infer characteristics about you.
Other Personal Information
We may also collect other personal information when you interact with us online, by mail, or through other contact methods, including when you:
- Contact customer support
- Participate in surveys or contests
- Submit questions or requests
- Use features of the Services
- Ask us to respond to an inquiry
Retention by Category
We retain collected personal information as needed to provide the Services or for the periods listed below:
- Category A — As long as the user has an account with us
- Category B — As long as the user has an account with us
- Category D — As long as the user has an account with us
- Category F — As long as the user has an account with us
- Category G — As long as the user has an account with us
- Category K — As long as the user has an account with us
- Category L — As long as the user has an account with us
Sources of Personal Information
The sources of personal information we collect are described in the section titled “Information We Collect.”
How We Use Personal Information
The ways we use personal information are described in the section titled “How We Use Information.”
Collection and Sharing Through Tracking Technologies
We may collect and share personal information through:
- Targeting cookies and marketing cookies
- Beacons, pixels, and tags
Disclosures to Service Providers
We may disclose personal information to service providers under written contracts.
These service providers help us operate, secure, analyze, host, advertise, and improve the Services.
More information is available in the section titled “When We Share Information.”
Sale or Sharing of Personal Information
We may use personal information for our own internal business purposes, including research, analytics, development, and improving technology.
This is not considered selling personal information.
We have not sold or shared personal information with third parties for a business or commercial purpose in the past twelve months.
However, we have disclosed the following categories of personal information to third parties for business or commercial purposes in the past twelve months:
- Category A. Identifiers
- Category B. California Customer Records information
- Category C. Protected classification characteristics
- Category D. Commercial information
- Category F. Internet or electronic network activity
- Category G. Geolocation data
- Category L. Sensitive personal information
The categories of third parties that received this information are described in “When We Share Information.”
US State Privacy Rights
Depending on your state, your rights may include:
- Right to know whether we process your personal data
- Right to access your personal data
- Right to correct inaccurate personal data
- Right to request deletion of personal data
- Right to receive a copy of personal data you provided to us
- Right not to be discriminated against for exercising privacy rights
- Right to opt out of targeted advertising
- Right to opt out of sale or sharing of personal data
- Right to opt out of profiling that produces legal or similarly significant effects
Depending on your state, you may also have rights to:
- Access categories of personal data being processed
- Obtain categories of third parties to whom personal data was disclosed
- Obtain a list of specific third parties to whom personal data was disclosed
- Obtain a list of third parties to whom personal data was sold
- Review, understand, question, and, where allowed, correct how personal data has been profiled
- Limit the use and disclosure of sensitive personal data
- Opt out of sensitive data collection or certain biometric/recognition-based processing where applicable
How to Exercise These Rights
To exercise your privacy rights, you may:
- Visit https://focalprep.com/data-request
- Email support@focalprep.com
- Use the contact information at the end of this Privacy Policy
Certain state laws allow you to appoint an authorized agent to make a request for you.
We may reject a request from an authorized agent if they do not provide proof that they are legally authorized to act on your behalf.
Verifying Requests
When we receive a privacy request, we may need to verify your identity before responding.
We will use the information provided in the request only to verify your identity or authority to make the request.
If we cannot verify your identity using information we already maintain, we may ask for additional information for verification, security, or fraud-prevention purposes.
If a request is made through an authorized agent, we may need to verify your identity and require written permission showing that the agent is authorized to act for you.
Appeals
If we deny or decline to act on your privacy request, and applicable law gives you the right to appeal, you may appeal by emailing:
We will respond in writing and explain any action taken or not taken. If your appeal is denied, you may be able to submit a complaint to your state attorney general.
California “Shine the Light” Law
California Civil Code Section 1798.83, also called the “Shine the Light” law, allows California residents to request, once per year and free of charge, information about categories of personal information disclosed to third parties for direct marketing purposes during the previous calendar year.
California residents may also request the names and addresses of those third parties, if applicable.
To make this request, contact us using the details in the section titled “How to Contact Us.”
14. Updates to This Policy
We may update this Privacy Policy from time to time.
When we update it, we will revise the “Last updated” date at the top of the policy.
If we make material changes, we may notify you by posting a notice on the Services or by sending a direct notification.
We encourage you to review this Privacy Policy regularly so you understand how we collect, use, and protect information.
15. How to Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
You may also contact us by mail at:
Focal Prep
16. How to Access, Update, or Delete Your Information
You may have the right to request access to the personal information we collect about you, receive details about how we process it, correct inaccurate information, delete your information, or withdraw consent.
These rights may be limited in some cases by applicable law.
To submit a request, visit: